On October 3, 2018 the American Council of Independent Laboratories (ACIL) announced recipients of the nationwide ACIL Customer Quality Service Award for 2018-2019, and once again D.L.S. Electronic Systems received this award.
Developed in 1996 to address the industry’s quality issues and recognize those laboratories with exemplary quality performance, the Program provides laboratory data users with a mechanism to evaluate testing laboratories. Participants commit to ensuring data integrity, meeting customers’ quality needs and setting performance standards for the testing laboratory industry. No other evaluation program ranks customer satisfaction with laboratory services and requires laboratory management to commit to a data integrity program.
To become a participant, testing laboratories must distribute satisfaction surveys to customers, commit to an ethics program and submit a signed code of ethics. Participants receiving the award demonstrated an average timeliness of 3.5 out of a possible 4.0 and an overall customer satisfaction score of 3.7 out of a possible 4.0.
D.L.S. Electronic Systems is a Wheeling, IL based compliance testing and consulting organization, specializing in EMC/EMI, Environmental, Product Safety and Wireless testing and consulting, and provides service on a global basis. It is accredited under the NVLAP and ANAB 17025 quality programs.
Additional details about D.L.S. testing services can be found at www.dlsemc.com.